Frequently Asked Questions

You can book directly through our website, where you always get the lowest rates — lower than Booking.com and the other portals — or contact us by email at [email protected]. We also accept bookings through major platforms, but direct booking always guarantees the lowest price and the most flexibility.

Plans change. Cancel free, with a full 100% refund, up to 3 days before arrival. Within 3 days we keep the first night. For a no-show, the full stay is charged. The non-refundable rate is the exception and is not refundable.

To confirm your reservation you pay a 30% deposit of the total amount; the remaining 70% is settled at check-in at the property. The non-refundable rate is the exception and is charged in full at the time of booking.

Check-in is from 14:00 (2:00 PM) and check-out is by 10:00 (10:00 AM). Early check-in or late check-out may be available on request, subject to availability.

Yes, a homemade Mediterranean breakfast is included with every stay. It is served each morning on our panoramic terrace with views of Capri, featuring fresh local ingredients, pastries, fruits, cheeses, and Italian coffee.

Yes, free high-speed Wi-Fi is available throughout the property, including all rooms, common areas, and the garden terrace.

The easiest option is the Curreri bus service directly from Naples airport to Sorrento (about 75 minutes). From Sorrento, we can arrange a private transfer (15 minutes). Alternatively, we can organize a private car transfer directly from the airport. Contact us for details and pricing.

Yes, free private parking is available on-site for guests. The parking area is located within the property grounds. If you are arriving by car, we recommend a GPS-navigable address which we will provide upon booking confirmation.

Sorrento town center is approximately 7 km from Villa Lorelei (about 15 minutes by car). We can help arrange daily shuttle service or provide bus schedules for the convenient SITA bus line that runs along the coast.

Small dogs are welcome on request — just let us know at booking so we can prepare the right suite. Larger pets are considered case by case; write to us first.

Villa Lorelei is a non-smoking property. Smoking is not permitted inside rooms or common indoor areas. A designated outdoor smoking area is available in the garden.

Children are welcome at Villa Lorelei. We can set up a crib or an extra bed on request (depending on the suite and availability). Let us know at booking so we can prepare everything for you.